Terms of Service

1 Acceptance of Terms

Welcome to Zuu! These Terms of Service ("Terms") govern your use of the Zuu mobile application and related services (collectively, the "Service") operated by Zuu Delivery LLC ("we," "our," or "us") in Erbil, Iraq.

By downloading, accessing, or using our Service, you agree to:

• Be bound by these Terms
• Comply with all applicable laws and regulations in Iraq and the Kurdistan Region
• Accept our Privacy Policy
• Be at least 18 years old or have parental/guardian consent

2 Description of Service

Zuu is an on-demand food delivery platform that connects users with restaurants and independent delivery partners in Erbil and surrounding areas. Our Service includes:

• Restaurant discovery and menu browsing
• Online ordering and payment processing
• Order tracking and delivery coordination
• Customer support services
• Promotional offers and loyalty programs

2.1 Service Availability

Our Service is currently available in Erbil and select areas within the Kurdistan Region of Iraq. Service availability may vary by location and time. We reserve the right to modify service areas at our discretion.

3 User Accounts

3.1 Account Creation

To use certain features of our Service, you must create an account. When creating an account, you agree to:

• Provide accurate, complete, and current information
• Maintain and update your account information
• Keep your login credentials secure
• Notify us immediately of any unauthorized use
• Take responsibility for all activities under your account

3.2 Account Eligibility

• You must be at least 18 years old to create an account
• Users under 18 may use the Service with parental consent
• You must be located in our service area
• One person may maintain only one account

3.3 Account Suspension and Termination

We reserve the right to suspend or terminate your account if you:

• Violate these Terms or our policies
• Engage in fraudulent or illegal activities
• Abuse our Service or other users
• Fail to pay for orders
• Provide false or misleading information

4 Ordering and Payment

4.1 Order Process

When you place an order through our Service:

• You make an offer to purchase items at the listed prices
• We facilitate the transaction between you and the restaurant
• Order confirmation constitutes acceptance of your offer
• All orders are subject to availability
• We reserve the right to cancel orders in certain circumstances

4.2 Pricing and Fees

• Menu Prices: Set by individual restaurants and may differ from in-store prices
• Delivery Fees: Charged for delivery services
• Service Fees: Platform fees for using our Service
• Taxes: Applied as required by Iraqi law
• Tips: Optional gratuities for delivery partners

4.3 Payment Terms

• Payment is due at the time of order placement
• We accept major credit cards, debit cards, and cash on delivery
• You authorize us to charge your selected payment method
• Failed payments may result in order cancellation
• Refunds are processed according to our refund policy

5 Delivery Services

5.1 Delivery Partners

Delivery services are provided by independent contractors who are not employees of Zuu. We facilitate connections between users and delivery partners but do not:

• Control delivery partner actions or behavior
• Guarantee delivery times
• Take responsibility for delivery partner negligence
• Control delivery partner vehicle condition or safety

5.2 Delivery Terms

• Estimated delivery times are approximations only
• You must be available to receive your order
• Valid identification may be required for certain orders
• Delivery to a secure, accessible location
• Weather and traffic conditions in Erbil may affect delivery times

6 Restaurant Partners

6.1 Third-Party Restaurants

Restaurants listed on our platform are independent businesses. We do not:

• Control food preparation or quality
• Take responsibility for food safety or allergen information
• Guarantee accuracy of menu information
• Control restaurant operating hours or availability

6.2 Food Safety and Quality

• Restaurants are responsible for food safety and preparation
• You should verify allergen information directly with restaurants
• Report food quality issues through our customer support
• We encourage but cannot guarantee adherence to food safety standards

7 User Conduct

7.1 Prohibited Activities

You agree not to:

• Use the Service for illegal purposes
• Harass, abuse, or threaten other users, restaurants, or delivery partners
• Submit false or misleading information
• Attempt to circumvent security measures
• Interfere with the proper functioning of the Service
• Use automated systems to access the Service
• Share your account credentials with others
• Order items you do not intend to purchase

7.2 Content Guidelines

When submitting reviews, comments, or other content, you must:

• Provide honest and accurate feedback
• Avoid offensive, discriminatory, or inappropriate language
• Not violate others' intellectual property rights
• Not include personal information about others
• Not promote competing services

8 Cancellations and Refunds

8.1 Order Cancellations

• Orders may be cancelled before restaurant confirmation
• Cancellation after preparation may not be possible
• We reserve the right to cancel orders for various reasons
• Cancelled orders will be refunded to the original payment method

8.2 Refund Policy

Refunds may be issued for:

• Cancelled orders before preparation
• Undelivered orders due to our error
• Significantly incorrect orders
• Food safety concerns
• Technical issues preventing order completion

9 Intellectual Property

9.1 Our Content

The Service, including all content, features, and functionality, is owned by Zuu or our licensors and is protected by copyright, trademark, and other intellectual property laws.

9.2 User Content

By submitting content to our Service, you grant us a worldwide, non-exclusive, royalty-free license to use, modify, and display such content in connection with the Service.

10 Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our Service, you consent to our data practices as described in the Privacy Policy.

11 Disclaimers and Limitations of Liability

11.1 Service Disclaimers

Our Service is provided "as is" and "as available." We disclaim all warranties, express or implied, including:

• Merchantability and fitness for a particular purpose
• Accuracy, reliability, or completeness of information
• Uninterrupted or error-free operation
• Security of data transmission

11.2 Limitation of Liability

To the maximum extent permitted by law, Zuu shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Actions or omissions of restaurants or delivery partners
• Food quality, safety, or allergen issues
• Service interruptions or technical failures

12 Indemnification

You agree to indemnify and hold harmless Zuu, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the Service
• Violation of these Terms
• Infringement of third-party rights
• Your interactions with restaurants or delivery partners

13 Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of Iraq and the Kurdistan Region of Iraq, without regard to conflict of law principles.

13.2 Arbitration

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in Erbil, Iraq, except for:

• Claims seeking injunctive relief
• Intellectual property disputes
• Small claims court matters

14 Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including:

• Natural disasters or severe weather
• Government actions or regulations
• Labor strikes or disputes
• Technical failures or cyber attacks
• Public health emergencies

15 Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website or app. Continued use of the Service after changes indicates acceptance of the modified Terms.

16 Termination

These Terms remain in effect until terminated by either party. We may terminate your access immediately for any violation of these Terms. Upon termination:

• Your right to use the Service ceases
• Outstanding obligations remain in effect
• Accrued rights and remedies are preserved
• Account data may be deleted after a reasonable period

17 Special Provisions

17.1 Promotional Offers

• Promotional codes and offers are subject to specific terms
• Offers may be limited in time, quantity, or geographic area
• Only one promotional offer per order unless specified
• Promotional offers cannot be combined with other discounts
• We reserve the right to modify or cancel promotions

17.2 Loyalty Program

• Participation in loyalty programs is voluntary
• Points and rewards may expire if account is inactive
• Program terms may change with notice
• Fraudulent activity may result in point forfeiture

17.3 Age-Restricted Items

• Alcoholic beverages require valid ID verification
• We comply with local laws regarding age restrictions
• Orders may be refused if proper ID is not provided
• Delivery partners may refuse delivery of age-restricted items

17.4 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17.5 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and Zuu regarding the Service.

18 Contact Information