Terms of Service

Important: Please read these Terms of Service carefully before using our app. By accessing or using Zuu, you agree to be bound by these terms. If you disagree with any part of these terms, you may not access the service.

1. Acceptance of Terms

Welcome to Zuu! These Terms of Service (“Terms”) govern your use of the Zuu mobile application and related services (collectively, the “Service”) operated by Zuu Delivery LLC (“we,” “our,” or “us”) in Erbil, Iraq.

By downloading, accessing, or using our Service, you agree to:

Be bound by these Terms
Comply with all applicable laws and regulations in Iraq and the Kurdistan Region
Accept our Privacy Policy
Be at least 18 years old or have parental/guardian consent

2. Description of Service

Zuu is an on-demand food delivery platform that connects users with restaurants and independent delivery partners in Erbil and surrounding areas. Our Service includes:

Restaurant discovery and menu browsing
Online ordering and payment processing
Order tracking and delivery coordination
Customer support services
Promotional offers and loyalty programs

2.1 Service Availability

Our Service is currently available in Erbil and select areas within the Kurdistan Region of Iraq. Service availability may vary by location and time. We reserve the right to modify service areas at our discretion.

3. User Accounts

3.1 Account Creation

To use certain features of our Service, you must create an account. When creating an account, you agree to:

Provide accurate, complete, and current information
Maintain and update your account information
Keep your login credentials secure
Notify us immediately of any unauthorized use
Take responsibility for all activities under your account

3.2 Account Eligibility

You must be at least 18 years old to create an account
Users under 18 may use the Service with parental consent
You must be located in our service area
One person may maintain only one account

3.3 Account Suspension and Termination

We reserve the right to suspend or terminate your account if you:

Violate these Terms or our policies
Engage in fraudulent or illegal activities
Abuse our Service or other users
Fail to pay for orders
Provide false or misleading information

4. Ordering and Payment

4.1 Order Process

When you place an order through our Service:

You make an offer to purchase items at the listed prices
We facilitate the transaction between you and the restaurant
Order confirmation constitutes acceptance of your offer
All orders are subject to availability
We reserve the right to cancel orders in certain circumstances

4.2 Pricing and Fees

Menu Prices: Set by individual restaurants and may differ from in-store prices
Delivery Fees: Charged for delivery services
Service Fees: Platform fees for using our Service
Taxes: Applied as required by Iraqi law
Tips: Optional gratuities for delivery partners

4.3 Payment Terms

Payment is due at the time of order placement
We accept major credit cards, debit cards, and cash on delivery
You authorize us to charge your selected payment method
Failed payments may result in order cancellation
Refunds are processed according to our refund policy

5. Delivery Services

5.1 Delivery Partners

Delivery services are provided by independent contractors who are not employees of Zuu. We facilitate connections between users and delivery partners but do not:

Control delivery partner actions or behavior
Guarantee delivery times
Take responsibility for delivery partner negligence
Control delivery partner vehicle condition or safety

5.2 Delivery Terms

Estimated delivery times are approximations only
You must be available to receive your order
Valid identification may be required for certain orders
Delivery to a secure, accessible location
Weather and traffic conditions in Erbil may affect delivery times

6. Restaurant Partners

6.1 Third-Party Restaurants

Restaurants listed on our platform are independent businesses. We do not:

Control food preparation or quality
Take responsibility for food safety or allergen information
Guarantee accuracy of menu information
Control restaurant operating hours or availability

6.2 Food Safety and Quality

Restaurants are responsible for food safety and preparation
You should verify allergen information directly with restaurants
Report food quality issues through our customer support
We encourage but cannot guarantee adherence to food safety standards

7. User Conduct

7.1 Prohibited Activities

You agree not to:

Use the Service for illegal purposes
Harass, abuse, or threaten other users, restaurants, or delivery partners
Submit false or misleading information
Attempt to circumvent security measures
Interfere with the proper functioning of the Service
Use automated systems to access the Service
Share your account credentials with others
Order items you do not intend to purchase

7.2 Content Guidelines

When submitting reviews, comments, or other content, you must:

Provide honest and accurate feedback
Avoid offensive, discriminatory, or inappropriate language
Not violate others’ intellectual property rights
Not include personal information about others
Not promote competing services

8. Cancellations and Refunds

8.1 Order Cancellations

Orders may be cancelled before restaurant confirmation
Cancellation after preparation may not be possible
We reserve the right to cancel orders for various reasons
Cancelled orders will be refunded to the original payment method

8.2 Refund Policy

Refunds may be issued for:

Cancelled orders before preparation
Undelivered orders due to our error
Significantly incorrect orders
Food safety concerns
Technical issues preventing order completion

9. Intellectual Property

9.1 Our Content

The Service, including all content, features, and functionality, is owned by Zuu or our licensors and is protected by copyright, trademark, and other intellectual property laws.

9.2 User Content

By submitting content to our Service, you grant us a worldwide, non-exclusive, royalty-free license to use, modify, and display such content in connection with the Service.

10. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our Service, you consent to our data practices as described in the Privacy Policy.

11. Disclaimers and Limitations of Liability

11.1 Service Disclaimers

Our Service is provided “as is” and “as available.” We disclaim all warranties, express or implied, including:

Merchantability and fitness for a particular purpose
Accuracy, reliability, or completeness of information
Uninterrupted or error-free operation
Security of data transmission

11.2 Limitation of Liability

To the maximum extent permitted by law, Zuu shall not be liable for:

Indirect, incidental, special, or consequential damages
Loss of profits, data, or business opportunities
Actions or omissions of restaurants or delivery partners
Food quality, safety, or allergen issues
Service interruptions or technical failures

Liability Cap: Our total liability for any claim shall not exceed the amount paid for the specific order in question.

12. Indemnification

You agree to indemnify and hold harmless Zuu, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

Your use of the Service
Violation of these Terms
Infringement of third-party rights
Your interactions with restaurants or delivery partners

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of Iraq and the Kurdistan Region of Iraq, without regard to conflict of law principles.

13.2 Arbitration

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in Erbil, Iraq, except for:

Claims seeking injunctive relief
Intellectual property disputes
Small claims court matters

14. Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including:

Natural disasters or severe weather
Government actions or regulations
Labor strikes or disputes
Technical failures or cyber attacks
Public health emergencies

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website or app. Continued use of the Service after changes indicates acceptance of the modified Terms.

16. Termination

These Terms remain in effect until terminated by either party. We may terminate your access immediately for any violation of these Terms. Upon termination:

Your right to use the Service ceases
Outstanding obligations remain in effect
Accrued rights and remedies are preserved
Account data may be deleted after a reasonable period

17. Special Provisions

17.1 Promotional Offers

Promotional codes and offers are subject to specific terms
Offers may be limited in time, quantity, or geographic area
Only one promotional offer per order unless specified
Promotional offers cannot be combined with other discounts
We reserve the right to modify or cancel promotions

17.2 Loyalty Program

Participation in loyalty programs is voluntary
Points and rewards may expire if account is inactive
Program terms may change with notice
Fraudulent activity may result in point forfeiture

17.3 Age-Restricted Items

Alcoholic beverages require valid ID verification
We comply with local laws regarding age restrictions
Orders may be refused if proper ID is not provided
Delivery partners may refuse delivery of age-restricted items

17.4 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17.5 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and Zuu regarding the Service.

18. Contact Information

Zuu Delivery LLC

Address: Four Towers Ankawa, Erbil, Iraq
Legal Department: [email protected]
Customer Care: [email protected]
Phone: 0750 544 4323
Sales & Marketing: 0750 742 4323